WordPress hack repair and security help.
If your WordPress site has been hacked or is down, call 647-588-6285. We answer urgent requests within 1 business hour, find how the attacker got in, clean the site, restore it and close the gap, then harden it so a repeat is far less likely.
Site down, hacked or behaving strangely?
Call 647-588-6285. Urgent requests are answered within 1 business hour. Regular hours are 9 a.m. to 5 p.m. Eastern, Monday to Friday, and urgent problems are covered from 7 a.m. to 10 p.m.
We tell you what we are seeing, what we recommend and what it will cost before we start. You can also email [email protected] with the details.
Call now Send detailsSigns your WordPress site may be hacked
- Visitors are sent to pages you did not create
- Google shows a warning, or search results show strange pages or foreign-language spam
- Admin users appear that nobody on your team added
- Your host suspends the account or emails about malware
- The site shows a white screen or a “critical error” after an update
- Forms, checkout or logins suddenly stop working
Not sure? Our guide on how to tell if your website has been hacked covers the checks.
How we clean up a hacked WordPress site.
- Contain itWe stop the damage from spreading: take a full copy for evidence, lock down access and change every credential that could have leaked.
- Find the causeWe trace how the attacker got in, usually an outdated plugin, a weak password or a stolen login, so the same door is not left open.
- Clean and restoreMalware, rogue users and spam pages are removed, or a clean backup is restored. Then we check the site from the outside, the way your visitors and Google see it.
- Close the gapWe harden the site, set up monitoring and explain in plain language what happened and what changes.
What else counts as an emergency?
Not every emergency is an attack. We also fix the white screen of death and “critical error” messages, updates that broke a page or a checkout, forms that stopped sending, and expired SSL certificates or domains that took a site offline. The approach is the same: find the real cause, fix it rather than hide it, and tell you in plain terms what happened. A missing padlock hurts trust before visitors read a word, as explained in SSL, padlocks and trust.
What does it cost when a site is hacked?
The clean-up is only part of it. There is lost work while the site is down, damaged search rankings, a loss of trust with customers and, if personal information was exposed, possible obligations under Canadian privacy law. What a hacked website really costs a small business breaks the costs down so you can weigh them against prevention.
Who is responsible for your website’s security?
Often nobody. The owner assumes the developer handles it, the developer assumes the host does, and the host assumes the owner does. Attacks are automated and constant, so the gap gets found. Treat it as a business risk: what could happen, how likely it is, what it would cost, and what reduces it at what price.
Security that prevents the next call
Good protection has eight parts: prompt updates, a small attack surface (remove what you do not use), strong access control with two-step login, monitoring, tested off-site backups, secure hosting, HTTPS, and a written response plan. We include these in our WordPress maintenance plans, or do a one-time hardening if you only need the foundations.
What the law expects in Canada
If your site collects names, emails or health or financial details, you are expected to protect them. Under PIPEDA, a breach that creates a real risk of significant harm must be reported to the Privacy Commissioner and the people affected, and you must keep a record of breaches. Quebec’s Law 25 adds further requirements. We are not lawyers, but we can show you what your site collects and secure it. Start with your website and privacy law.
Seven questions to ask whoever looks after your site
- Who applies updates, and how are they tested first?
- Who is alerted when something goes wrong?
- When did you last test restoring a backup?
- Who has administrator access?
- What are the steps and response time in an incident?
- Who owns the domain and the hosting account?
- Where is it all written down?
On your side: keep ownership of every account in the company’s name, remove access when people leave, use a password manager with two-step login, and review the list once a year. A one-page yearly summary often turns up surprises, such as a domain still registered to a former employee.
For businesses with no one to call.
Our clients are businesses of 5 to 30 people: accounting and law firms, clinics, manufacturers, nonprofits and retailers. A hacked site is not an IT problem you can hand to a colleague, because nobody on staff is a developer. We are the team you call, and we can then stay on to watch the site.
What you get
- The cause found, not just the symptom removed
- A clean site, checked from the outside
- A plain-language account of what happened
- Hardening and monitoring so it is far less likely to repeat
- A quote before work begins
Guides to WordPress security
If you are reading before an emergency, these explain the risks and the checks worth doing.
- How to tell if your website has been hacked: warning signs and first checks
- What a hacked website really costs: downtime, clean-up, lost trust and legal exposure
- SSL, padlocks and trust: what visitors notice before they read a word
- Your website and privacy law: what Canadian businesses need to know
Related services
- Security audit: a review of known vulnerabilities, user accounts, malware and SSL.
- WordPress maintenance plans: ongoing updates, backups and monitoring.
- WordPress speed optimization: a sudden slowdown is often a sign of a compromised site, so we check for both.
Questions about WordPress security and hack repair
My WordPress site was hacked. What should I do first?
Call us on 647-588-6285 and avoid logging in or making changes until we have spoken. Change your hosting and email passwords from a clean computer. Do not delete files, since they help us find how the attacker got in. We answer urgent requests within 1 business hour.
How long does a hack repair take?
It depends on how deeply the site is infected and how clean your backups are. A simple infection can be fixed quickly, while a long-running one takes longer. We give you an honest estimate after a first look, and we confirm the cost before we start.
Can you remove the Google “this site may be hacked” warning?
Yes, once the site is truly clean. We remove the malware and the spam pages, check what Google sees, then request a review through Google Search Console. We cannot control how quickly Google responds, but a thorough clean-up gives the review the best chance.
Will I lose my content or my site?
Usually not. Most hacked sites are cleaned in place or restored from a clean backup. If the only backups are infected, we rebuild what we must from the files that remain. This is why tested, off-site backups matter.
How do I stop my site being hacked again?
Keep WordPress, themes and plugins updated, remove what you do not use, use strong unique passwords with two-step login, and keep tested off-site backups. Monitoring catches problems early. These are the core of our maintenance plans, and we can also do one-time hardening.
Do you fix white screen and critical error problems too?
Yes. A white screen or “critical error” is usually a plugin, theme or PHP version conflict, often after an update. We find the cause, restore the site and fix it properly, whether or not it was an attack.
Need help right now?
Call 647-588-6285. Urgent requests are answered within 1 business hour.